Refund policy

To start a return of a physical product, you can contact us at juliatrotti@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at juliatrotti@gmail.com.

Returns and/or refunds are not accepted on digital products such as Presets, one-time payment access to our online workshops, user guides, templates, CAMSET files and LUT files due to the nature of the product.

European Union 14 day cooling off period
Notwithstanding the above, if the physical merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at juliatrotti@gmail.com.